Q06 Check 6: Who should I contact if something goes wrong?
Confirm the clinic's complaint channels and response times. External oversight channels can also be used directly if the clinic's process is ineffective or does not meet your needs.
Regulations on the Prevention and Handling of Medical Disputes. Our contact: 400-088-0173, ext. 2301 (09:30–18:30). We acknowledge handling within two working days and issue a response within ten working days. Externally, call 12345 or 12315, or contact the Huangpu District or Shanghai Municipal Health Commission's oversight bodies.
For statutory procedures such as medical injury appraisal, the statutory timetable applies. Internal handling does not affect your right to use external oversight channels at the same time.
Internal route: raise the issue at the clinic; we respond about acceptance within two working days and issue a handling response within ten working days. External routes: 12345, 12315, Shanghai Huangpu District Health Commission or Shanghai Municipal Health Commission. These routes are not mutually exclusive and may be used simultaneously.