Q86 What is the complaints process?
Conclusion
Call the complaints line, 021-80197118, or the service line, 400-088-0173, ext. 2301, or raise the issue at the clinic. We register the complaint, respond about acceptance within two working days and issue a handling response within ten working days.
Supporting information
All matters involving service, fees, medical quality, information protection and related concerns.
Regulations on the Prevention and Handling of Medical Disputes.
Risks and limitations
Where statutory procedures such as medical injury appraisal are involved, the relevant procedural timetable applies.
Next steps
If you do not accept the clinic's handling outcome, contact 12345, 12315, Shanghai Huangpu District Health Commission or Shanghai Municipal Health Commission. Internal and external routes may run in parallel.
Reviewed by: FerriaMed · Hair Transplant Center | Dr. Jin Yuqing
This page provides information about seeking care at our institution; it is not medical advice. Results vary between individuals. Your in-person assessment and written informed-consent documents take precedence.